The Municipality and Planning Department – Ajman launched the “New and Renewal” Automatic Commercial Contract Attestation Service, adding qualitative improvements to contract attestation services within the framework of continuous development to ensure ease of doing business in the Emirate of Ajman, which will contribute to the life quality and society happiness.
In this context, Engineer Noura Rashid Shattaf, Executive Director of the Strategy and Customer Happiness Sector at the MPDA, asserted that the qualified cadres at the Department went on to work on improving services, by zeroing the customer interaction experience, from the stage of relying on data entry, approval of those concerned, review and auditing, to automatic services in real time without human intervention in the Tasdeeq System which will contribute to saving time and effort and enabling customers to complete their transactions very easily.
Eng. Shattaf said that the MPDA was keen to involve those concerned in the development process, as it organized the Pilot Launch Laboratory for Automatic Rental Contract Attestation Services, with the participation of real estate companies and property owners in the Emirate of Ajman. The service in its current form is an innovative experience based on the approval of both parties, the landlord and the tenant, at any time and anywhere around the world and obtain an immediate and attested lease contract, after agreement between the two parties, she said.
The laboratory is consistent with the MPDA’s service delivery strategy, as the Department confirms its commitment to the principles and priorities of the government services development system within the principles of the Global Star System for Classifying Services, which is based on three main priorities to ensure zero bureaucracy, achieving a happy customer experience, and achieving the operational efficiency of government services. Shattaf said.
For his part, Ammar Abdul Karim Al Kayed, Director of the Department of Rental Regulation at the MPDA, said that efforts are intensifying to enhance positive experiences for customers as they are partners in success and the primary goal upon which the MPDA relies on to improve and develop its services. The MPDA does not hesitate to develop and continuously improve its services to achieve the best results as per government directives, Al Kayed said.
