Municipality of Planning and Development – Ajman adopted the directives of the federal and local government, and the department’s strategy was aligned with Ajman 2021 vision through the axis of a better place to live and focus on achieving 5 sectoral goals in cooperation with strategic partners, in addition to adopting the goals of the national agenda aligned with the department’s competencies and tasks as well as adopting competitive indicators such as the building permits index . Based on the strategic management methodology adopted by the department, the strategy was launched in the first partners’ council in March 2019 in the presence of His Highness the Crown Prince of Ajman and the department’s leadership councils.
The department is keen to translate the visions and aspirations of its strategy by working with its sectors in a diligent and continuous manner to ensure the achievement of strategic outcomes.
In the environment and public health sector, and based on the department’s strategy, air quality strategy and marine environment strategy, the department has identified sectoral and strategic projects and initiatives in coordination with partners, which are:
1. Installing an integrated air quality monitoring network from reference stations accredited by EPA, covering the city of Ajman, Manama and Masfoot.
 2. Develop and launch an air quality strategy in the Emirate in coordination with the concerned partners.
3. Completion of the gas emissions inventory project in the emirate with the Ministry of Environment and Climate Change
 4. Imposing the installation of gaseous emissions treatment systems according to the highest international standards for facilities that emit emissions that affect air quality in cooperation with the free zone
 5. The installation of a medical waste treatment plant that contains advanced filtration systems that ensure that no air emissions are emitted with the Eames Group.
6. Al-Naseem Reserve and the planting of (2,717) environmental trees during three years
 7. Al-Zawraa Reserve and the planting of 10,000 environmental trees.
 8. Registration in the Ramsar Convention on Wetlands.
9. Developing the competencies of the inspectors through the Ajman Public Health Program (APHP) with the scientific partner of the program, TSI. The department is also developing an environmental sustainability strategy in cooperation with partners and developing an air quality policy and a water quality policy within the 2019-2021 strategy.
In the infrastructure sector, the department approved the urban plan in 2015. Accordingly, all initiatives and projects that will contribute to achieving the urban plan realization indicator were identified, including:
1. The comprehensive urban plan project and the comprehensive study of transport and roads for the city of Ajman 2030
2. The comprehensive urban plan project and the comprehensive study of transportation and roads for Masfout and Manama 2030.
3. Modernization and preparation of the comprehensive urban plan 2040
4. The initiative to develop strategic and general plans and detailed plans to meet the needs of the population in terms of infrastructure, housing and community facilities
 5. Implementation of a number of projects related to the development of infrastructure, internal roads and lighting projects in the Emirate, which contributes to public satisfaction with the public services for the residents of the Emirate of Ajman.
2019
Awards | Category |
The Stevie Awards for Sales & Customer Service 2019 | Customer service Manager of the year |
The Stevie Awards for Sales & Customer Service 2019 | Young customer service professional of the year |
The Stevie Awards for Sales & Customer Service 2019 | Customer service team of the year – Recovery situation |
The Stevie Awards for Sales & Customer Service 2019 | Best use of technology in customer service |
Ajman Government Football Championship | Â |
Dubai Human Development Award | Business Excellence Awards (Dubai Economy) |
Theme Parks and Entertainment Development Middle East Conference Awards | Eco-Friendly Park qlk |
Best Procurement Team Award at Middle East Procurement Conference 2019 | Â |
Arabia Corporate Social Responsibility Award | Government Institutions Category |
Ideas UK Awards | Health and Safety Category |
Ajman Excellence Award | Distinguished Government Establishment Category (Gold) |
Ajman Excellence Award | Distinguished Government Establishment Category in Organization and Control |
Ajman Excellence Award | Distinguished Government Establishment Category in Service Leadership |
Ajman Excellence Award | Distinguished Government Establishment in Digital Transformation Category |
Ajman Excellence Award | Ajman Award for Distinguished Government Projects and Initiatives Management – Distinguished Government Project Category – Comprehensive Urban Plan for Masfout and Manama |
Ajman Excellence Award | Ajman Award for Distinguished Government Projects and Initiatives Management – Distinguished Government Initiative Category – Statistical Readiness Initiative |
Ajman Excellence Award | Mystery Shopper Award – Masfout Center |
Ajman Excellence Award | Award for Maturity and Sustainability of Implementing Human Resources Guides in the Government of Ajman |
Digital Transformation Award | Best Initiative in Integrated Services |
Digital Transformation Award | The leading entity in adopting federal projects |
2020
1 | Excellence in GIS Implementation Awards 2020 (EGI) | Outstanding Project Category |
2 | Procurement Middle East Awards 2020 | Supplier Relationship Management Award at Middle East Procurement Conference |
3 | The Middle East & North Africa Stevie Awards 2020 | Best Financial Performance Index Project in the Middle East and Africa |
4 | The Middle East & North Africa Stevie Awards 2020 | Best Project (Tasdeeq) in the Middle East and Africa |
5 | Star Rating System for Services (Ajman Digital Department). | Â Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 23 services |
2021
1 | Star Rating System for Services (Ajman Digital Department). | Surveying services (land identification request). |
2 | Star Rating System for Services (Ajman Digital Department). | Surveying services (request for land boundary audit). |
3 | Star Rating System for Services (Ajman Digital Department). | Building Permits, Certificates and Reports (Request to issue a To Whom It May Concern Letter for Buildings) |
4 | Star Rating System for Services (Ajman Digital Department). | Authentication of rental contracts (request to authenticate a residential, investment or commercial contract) |
5 | Star Rating System for Services (Ajman Digital Department). | Authentication of rental contracts (request to renew a residential, investment or commercial contract) |
6 | UAE Innovates Award | Government Procedures Automation Award |
7 | The Middle East Waste & Recycling Awards | Best Municipal Waste Diversion Program Award |
8 | The Middle East Waste & Recycling Awards | Best Waste Reduction Initiative Award |
9 | Star Rating System for Services (Ajman Digital Department). | Â Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 23 services |
10 | Ajman Excellence Award | Best Facility for Achieving Corporate Performance Results |
11 | Ajman Excellence Award | Best Government Establishment in Achieving Statistical Maturity Index |
12 | Ajman Excellence Award | Best Practice in Government Policy Development |
13 | Ajman Excellence Award | Global Star Rating System Category: Personal Attendance Channel |
14 | Ajman Excellence Award | Global Star Rating System Category: Website Channel |
15 | Ajman Excellence Award | Global Star Rating System Category: Smart App Channel. |
16 | International Finance Awards 2021 American Harvard Council Prize | Most Innovative Financial Planning Category |
2022
1 | The Stevie Awards for Sales & Customer Service 2022 | costumer Service or Sales Book of the Year |
2 | The Stevie Awards for Sales & Customer Service 2022 | Customer Service Manager of the Year |
3 | The Stevie Awards for Sales & Customer Service 2022 | Back Office – Customer Service Professional of the Year-Other Service Industries |
4 | The Stevie Awards for Sales & Customer Service 2022 | Customer Service Team of the Year – Recovery Situation- other Service Industries |
5 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) RAQEEB SMART SYSTEM FOR INSPECTION |
6 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) ALL SUPPORTED SMART MOBILE ENVIRONMENTAL LABORATORY |
7 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) Autonomous vehicle moving in an open environment |
8 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) Nasheet |
9 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) Bait Amer |
10 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) Greeb |
11 | Â Â Star Rating System for Services (Ajman Digital Department). | Â Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 4 services |
12 | International Best Practice Competion | the 8th International Best Practice Competition 2022 – for its best practice of Environmental Artificial Intelligence Lab (Mobile Lab). |
13 | International Best Practice Competion | 4th Organisation-Wide Innovation Award 2002 – for organisation-wide innovation approach |
14 | Green world awards 2022 | WASTES MANAGEMENT |
15 | Â Ajman Government’s summer program Award | Best Outstanding Program Award – Young Programmer Initiative 2022 |
16 | Â Ajman Government’s summer program Award | Best Supporting and Distinguished Entity Award at the level of the Emirate of Ajman – Municipality and Planning Department |
17 | The Stevie Awards | Best Support Management 2022 (International Business Awards) |
18 | Hikvision Community Contribution Award | Â |
19 | The Middle East Waste & Recycling Awards | Best Municipal Waste Diversion Program Award |
20 | Ajman Excellence Award | Best entity in achieving customer satisfaction index for service centers |
21 | Ajman Excellence Award | Government Establishment Category in Government Communication and Integration |
2023
1 | Global Excellence Award | Best Smart App Award (Government Services) |
2 | Â Ajman Government’s summer program Award | Little Programmer Program |
3 | Â Ajman Government’s summer program Award | Little geographer workshop |
4 | Arabia CSR Awards | Public Sector Institutions Category |
5 | GCC GOV HR award | GCC GOV HR Team Of The Year in Government Sector |
6 | GCC GOV HR award | organization of the year for best happiness initiative |
7 | GCC GOV HR award | Excellence in Talent Management |
8 | GCC GOV HR award | Most distinctive learning and development of the year |
9 | GREEN FLAG AWARD | Flag Park and Al Ezz Avenue Park |
10 | GREEN FLAG AWARD | Al Raqaib park |
11 | Â The Stevie Awards | Asset Management Governance |
12 | International Best Practice Competion | innovation |
13 | Ideas UK Awards | Continuous Improvement |
14 | Ideas UK Awards | Value for Money |
15 | Ideas UK Awards | Evaluators Award for Outstanding Achievements for the Housing Project |
16 | IBXA 24 | BEST CUSTOMER-CENTRIC CULTURE |
17 | MEED Project Award 2023 | National winner (Culture Project Of The Year) |
2024
1 | Best Business Award | Best Communication |
2 | Global Brands | Best Financial Reporting Governance Award |
3 | Ajman Government’s summer program Award | Best Little Cyber ​​Security Science Program |
4 | Ajman Government’s summer program Award | Best media coverage |
5 | International Best Practice Competion | Strategy and Performance Holistic Process Management and Improvement Framework |
6 | ideasUK Accreditation | Â |
7 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) ChatGPT |
8 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) Smart Parking |
9 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) Tasdeeq |
10 | GINI – GLOBAL INNOVATION INSTITUTE | Innovation Endorsement (InE) AJM Smart Inventory Counting |
Year | Standard Number | Standard name | No. |
2009 | Â 9001:2008 | Quality management systems-Requirements | 1 |
2016 | Â 9001:2015 | Quality management systems-Requirements | |
2013 | Â 14001:2004 | Environmental management systems-Requirements | 2 |
2018 | Â 14001:2015 | Environmental management systems-Requirements | |
2013 | Â 18001:2007 | Occupational health and safety management systems-Requirements | 3 |
2018 | Â 45001:2018 | Occupational health and safety management systems-Requirements | |
2017 | Â 16555:2013 | Innovation Management – Part 1: Innovation Management System | 4 |
2020 | 56001:2019 | Innovation Management – Part 1: Innovation Management System | |
2018 |  20252:2012 | Market, opinion and social research — Vocabulary and service requirements | 5 |
2017 |  10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations | 6 |
2019 | 10002:2018 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations | |
2017 |  10001:2007 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations | 7 |
2019 |  10001:2018 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations | |
2018 | Â 21500:2012 | Guidance on project management | 8 |
2019 |  22301:2012 | Societal security — Business continuity management systems — Requirements | 9 |
2020 | 7000:2015 | AE/SCNS/NCEMA 7000 Business Continuity Management Standard | 10 |
2015 | 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements | 11 |
2015 | 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements | 12 |
2019 |  31000:2018 | Risk management — Guidelines | 13 |
2019 | 30401:2018 | Knowledge management systems — Requirements | 14 |
2019 |  10015:1999 | Quality management — Guidelines for training | 15 |
2021 | 10015:2019 | Quality management — Guidelines for competence management and people development | |
2019 |  20400:2017 | Sustainable procurement — Guidance | 16 |
2019 | 37101:2016 | Sustainable development in communities — Management system for sustainable development — Requirements | 17 |
2019 | 17020:2012 | Conformity assessment — Requirements for the operation of various types of bodies performing inspection | 18 |
2019 |  55001:2014 | Asset management — Management systems — Requirements | 19 |
2019 | Â 13500:2013 | Effective Governance Management Systems | 20 |
2019 |  41001:2018 | Facility management — Management systems — Requirements | 21 |
2019 | 17025:2005 | General requirements for the competence of testing and calibration laboratories | 22 |
2020 | 17025:2017 | General requirements for the competence of testing and calibration laboratories | |
2021 | 44001:2017 | Collaborative business relationship management systems — Requirements and framework | 23 |