Ajman Municipality & Planning Department

Our Achievements

2019

AwardsCategory
The Stevie Awards for Sales & Customer Service 2019Customer service Manager of the year
The Stevie Awards for Sales & Customer Service 2019Young customer service professional of the year
The Stevie Awards for Sales & Customer Service 2019Customer service team of the year – Recovery situation
The Stevie Awards for Sales & Customer Service 2019Best use of technology in customer service
Ajman Government Football Championship 
Dubai Human Development AwardBusiness Excellence Awards (Dubai Economy)
Theme Parks and Entertainment Development Middle East Conference AwardsEco-Friendly Park qlk
Best Procurement Team Award at Middle East Procurement Conference 2019 
Arabia Corporate Social Responsibility AwardGovernment Institutions Category
Ideas UK AwardsHealth and Safety Category
Ajman Excellence AwardDistinguished Government Establishment Category (Gold)
Ajman Excellence AwardDistinguished Government Establishment Category in Organization and Control
Ajman Excellence AwardDistinguished Government Establishment Category in Service Leadership
Ajman Excellence AwardDistinguished Government Establishment in Digital Transformation Category
Ajman Excellence AwardAjman Award for Distinguished Government Projects and Initiatives Management – Distinguished Government Project Category – Comprehensive Urban Plan for Masfout and Manama
Ajman Excellence AwardAjman Award for Distinguished Government Projects and Initiatives Management – Distinguished Government Initiative Category – Statistical Readiness Initiative
Ajman Excellence AwardMystery Shopper Award – Masfout Center
Ajman Excellence AwardAward for Maturity and Sustainability of Implementing Human Resources Guides in the Government of Ajman
Digital Transformation AwardBest Initiative in Integrated Services
Digital Transformation AwardThe leading entity in adopting federal projects

2020

1Excellence in GIS Implementation Awards 2020 (EGI)Outstanding Project Category
2Procurement Middle East Awards 2020Supplier Relationship Management Award at Middle East Procurement Conference
3The Middle East & North Africa Stevie Awards 2020Best Financial Performance Index Project in the Middle East and Africa
4The Middle East & North Africa Stevie Awards 2020Best Project (Tasdeeq) in the Middle East and Africa
5Star Rating System for Services (Ajman Digital Department). Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 23 services

2021

1Star Rating System for Services (Ajman Digital Department).Surveying services (land identification request).
2Star Rating System for Services (Ajman Digital Department).Surveying services (request for land boundary audit).
3Star Rating System for Services (Ajman Digital Department).Building Permits, Certificates and Reports (Request to issue a To Whom It May Concern Letter for Buildings)
4Star Rating System for Services (Ajman Digital Department).Authentication of rental contracts (request to authenticate a residential, investment or commercial contract)
5Star Rating System for Services (Ajman Digital Department).Authentication of rental contracts (request to renew a residential, investment or commercial contract)
6UAE Innovates AwardGovernment Procedures Automation Award
7The Middle East Waste & Recycling AwardsBest Municipal Waste Diversion Program Award
8The Middle East Waste & Recycling AwardsBest Waste Reduction Initiative Award
9Star Rating System for Services (Ajman Digital Department). Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 23 services
10Ajman Excellence AwardBest Facility for Achieving Corporate Performance Results
11Ajman Excellence AwardBest Government Establishment in Achieving Statistical Maturity Index
12Ajman Excellence AwardBest Practice in Government Policy Development
13Ajman Excellence AwardGlobal Star Rating System Category: Personal Attendance Channel
14Ajman Excellence AwardGlobal Star Rating System Category: Website Channel
15Ajman Excellence AwardGlobal Star Rating System Category: Smart App Channel.
16International Finance Awards 2021
American Harvard Council Prize
Most Innovative Financial Planning Category

2022

1The Stevie Awards for Sales & Customer Service 2022costumer  Service or Sales Book of the Year
2The Stevie Awards for Sales & Customer Service 2022Customer Service Manager of the Year
3The Stevie Awards for Sales & Customer Service 2022Back Office – Customer Service Professional of the Year-Other Service Industries
4The Stevie Awards for Sales & Customer Service 2022Customer Service Team of the Year – Recovery Situation- other Service Industries
5GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) RAQEEB SMART SYSTEM FOR INSPECTION
6GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) ALL SUPPORTED SMART MOBILE ENVIRONMENTAL LABORATORY
7GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Autonomous vehicle moving in an open environment
8GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Nasheet
9GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Bait Amer
10GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Greeb
11   Star Rating System for Services (Ajman Digital Department). Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 4 services
12International Best Practice Competionthe 8th International Best Practice Competition 2022 –
for its best practice of Environmental Artificial Intelligence Lab (Mobile Lab).
13International Best Practice Competion4th Organisation-Wide Innovation Award 2002 –
for organisation-wide innovation approach
14Green world awards 2022WASTES MANAGEMENT
15 Ajman Government’s summer program AwardBest Outstanding Program Award – Young Programmer Initiative 2022
16 Ajman Government’s summer program AwardBest Supporting and Distinguished Entity Award at the level of the Emirate of Ajman – Municipality and Planning Department
17The Stevie AwardsBest Support Management 2022 (International Business Awards)
18Hikvision Community Contribution Award 
19The Middle East Waste & Recycling AwardsBest Municipal Waste Diversion Program Award
20Ajman Excellence AwardBest entity in achieving customer satisfaction index for service centers
21Ajman Excellence AwardGovernment Establishment Category in Government Communication and Integration

2023

1Global Excellence AwardBest Smart App Award (Government Services)
2 Ajman Government’s summer program AwardLittle Programmer Program
3 Ajman Government’s summer program AwardLittle geographer workshop
4Arabia CSR AwardsPublic Sector Institutions Category
5GCC GOV HR awardGCC GOV HR Team Of The Year in Government Sector
6GCC GOV HR awardorganization of the year for best happiness initiative
7GCC GOV HR awardExcellence in Talent Management
8GCC GOV HR awardMost distinctive learning and development of the year
9GREEN FLAG AWARDFlag Park and Al Ezz Avenue Park
10GREEN FLAG AWARDAl Raqaib park
11 The Stevie AwardsAsset Management Governance
12International Best Practice Competioninnovation
13Ideas UK AwardsContinuous Improvement
14Ideas UK AwardsValue for Money
15Ideas UK AwardsEvaluators Award for Outstanding Achievements for the Housing Project
16IBXA 24BEST CUSTOMER-CENTRIC CULTURE
17MEED Project Award 2023National winner (Culture Project Of The Year)

2024

1Best Business AwardBest Communication
2Global BrandsBest Financial Reporting Governance Award
3Ajman Government’s summer program AwardBest Little Cyber ​​Security Science Program
4Ajman Government’s summer program AwardBest media coverage
5International Best Practice CompetionStrategy and Performance
Holistic Process Management and Improvement Framework
6ideasUK Accreditation 
7GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) ChatGPT
8GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Smart Parking
9GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Tasdeeq
10GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) AJM Smart Inventory Counting
Year Standard Number Standard name No.
2009  9001:2008 Quality management systems-Requirements 1
2016  9001:2015 Quality management systems-Requirements
2013  14001:2004 Environmental management systems-Requirements 2
2018  14001:2015 Environmental management systems-Requirements
2013  18001:2007 Occupational health and safety management systems-Requirements 3
2018  45001:2018 Occupational health and safety management systems-Requirements
2017   16555:2013 Innovation Management – Part 1: Innovation Management System 4
2020 56001:2019 Innovation Management – Part 1: Innovation Management System
2018  20252:2012 Market, opinion and social research — Vocabulary and service requirements 5
2017  10002:2014 Quality management — Customer satisfaction — Guidelines for complaints handling in organizations 6
2019 10002:2018 Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
2017   10001:2007 Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations 7
2019  10001:2018 Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
2018  21500:2012 Guidance on project management 8
2019  22301:2012 Societal security — Business continuity management systems — Requirements 9
2020 7000:2015 AE/SCNS/NCEMA 7000 Business Continuity Management Standard 10
2015 20000-1:2011 Information technology — Service management — Part 1: Service management system requirements 11
2015 27001:2013 Information technology — Security techniques — Information security management systems — Requirements 12
2019  31000:2018 Risk management — Guidelines 13
2019 30401:2018 Knowledge management systems — Requirements 14
2019  10015:1999 Quality management — Guidelines for training 15
2021 10015:2019 Quality management — Guidelines for competence management and people development
2019  20400:2017 Sustainable procurement — Guidance 16
2019 37101:2016 Sustainable development in communities — Management system for sustainable development — Requirements 17
2019 17020:2012 Conformity assessment — Requirements for the operation of various types of bodies performing inspection 18
2019  55001:2014 Asset management — Management systems — Requirements 19
2019  13500:2013 Effective Governance Management Systems 20
2019  41001:2018 Facility management — Management systems — Requirements 21
2019 17025:2005 General requirements for the competence of testing and calibration laboratories 22
2020 17025:2017 General requirements for the competence of testing and calibration laboratories
2021 44001:2017 Collaborative business relationship management systems — Requirements and framework 23
2022 39001:2012 Road Traffic Safety System 24
2022 26000:2010 Social Responsibility 25
2023 10014:2021 achieving financial and economic benefits 26
2024 ISO 22329:2021 Social Media in Emergency Situations 27

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