Ajman Municipality & Planning Department

Our Achievements

Municipality of Planning and Development – Ajman adopted the directives of the federal and local government, and the department’s strategy was aligned with Ajman 2021 vision through the axis of a better place to live and focus on achieving 5 sectoral goals in cooperation with strategic partners, in addition to adopting the goals of the national agenda aligned with the department’s competencies and tasks as well as adopting competitive indicators such as the building permits index . Based on the strategic management methodology adopted by the department, the strategy was launched in the first partners’ council in March 2019 in the presence of His Highness the Crown Prince of Ajman and the department’s leadership councils.

The department is keen to translate the visions and aspirations of its strategy by working with its sectors in a diligent and continuous manner to ensure the achievement of strategic outcomes.

In the environment and public health sector, and based on the department’s strategy, air quality strategy and marine environment strategy, the department has identified sectoral and strategic projects and initiatives in coordination with partners, which are:

1. Installing an integrated air quality monitoring network from reference stations accredited by EPA, covering the city of Ajman, Manama and Masfoot.

 2. Develop and launch an air quality strategy in the Emirate in coordination with the concerned partners.

3. Completion of the gas emissions inventory project in the emirate with the Ministry of Environment and Climate Change

 4. Imposing the installation of gaseous emissions treatment systems according to the highest international standards for facilities that emit emissions that affect air quality in cooperation with the free zone

 5. The installation of a medical waste treatment plant that contains advanced filtration systems that ensure that no air emissions are emitted with the Eames Group.

6. Al-Naseem Reserve and the planting of (2,717) environmental trees during three years

 7. Al-Zawraa Reserve and the planting of 10,000 environmental trees.

 8. Registration in the Ramsar Convention on Wetlands.

9. Developing the competencies of the inspectors through the Ajman Public Health Program (APHP) with the scientific partner of the program, TSI. The department is also developing an environmental sustainability strategy in cooperation with partners and developing an air quality policy and a water quality policy within the 2019-2021 strategy.

In the infrastructure sector, the department approved the urban plan in 2015. Accordingly, all initiatives and projects that will contribute to achieving the urban plan realization indicator were identified, including:

1. The comprehensive urban plan project and the comprehensive study of transport and roads for the city of Ajman 2030

2. The comprehensive urban plan project and the comprehensive study of transportation and roads for Masfout and Manama 2030.

3. Modernization and preparation of the comprehensive urban plan 2040

4. The initiative to develop strategic and general plans and detailed plans to meet the needs of the population in terms of infrastructure, housing and community facilities

 5. Implementation of a number of projects related to the development of infrastructure, internal roads and lighting projects in the Emirate, which contributes to public satisfaction with the public services for the residents of the Emirate of Ajman.

2019

AwardsCategory
The Stevie Awards for Sales & Customer Service 2019Customer service Manager of the year
The Stevie Awards for Sales & Customer Service 2019Young customer service professional of the year
The Stevie Awards for Sales & Customer Service 2019Customer service team of the year – Recovery situation
The Stevie Awards for Sales & Customer Service 2019Best use of technology in customer service
Ajman Government Football Championship 
Dubai Human Development AwardBusiness Excellence Awards (Dubai Economy)
Theme Parks and Entertainment Development Middle East Conference AwardsEco-Friendly Park qlk
Best Procurement Team Award at Middle East Procurement Conference 2019 
Arabia Corporate Social Responsibility AwardGovernment Institutions Category
Ideas UK AwardsHealth and Safety Category
Ajman Excellence AwardDistinguished Government Establishment Category (Gold)
Ajman Excellence AwardDistinguished Government Establishment Category in Organization and Control
Ajman Excellence AwardDistinguished Government Establishment Category in Service Leadership
Ajman Excellence AwardDistinguished Government Establishment in Digital Transformation Category
Ajman Excellence AwardAjman Award for Distinguished Government Projects and Initiatives Management – Distinguished Government Project Category – Comprehensive Urban Plan for Masfout and Manama
Ajman Excellence AwardAjman Award for Distinguished Government Projects and Initiatives Management – Distinguished Government Initiative Category – Statistical Readiness Initiative
Ajman Excellence AwardMystery Shopper Award – Masfout Center
Ajman Excellence AwardAward for Maturity and Sustainability of Implementing Human Resources Guides in the Government of Ajman
Digital Transformation AwardBest Initiative in Integrated Services
Digital Transformation AwardThe leading entity in adopting federal projects

2020

1Excellence in GIS Implementation Awards 2020 (EGI)Outstanding Project Category
2Procurement Middle East Awards 2020Supplier Relationship Management Award at Middle East Procurement Conference
3The Middle East & North Africa Stevie Awards 2020Best Financial Performance Index Project in the Middle East and Africa
4The Middle East & North Africa Stevie Awards 2020Best Project (Tasdeeq) in the Middle East and Africa
5Star Rating System for Services (Ajman Digital Department). Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 23 services

2021

1Star Rating System for Services (Ajman Digital Department).Surveying services (land identification request).
2Star Rating System for Services (Ajman Digital Department).Surveying services (request for land boundary audit).
3Star Rating System for Services (Ajman Digital Department).Building Permits, Certificates and Reports (Request to issue a To Whom It May Concern Letter for Buildings)
4Star Rating System for Services (Ajman Digital Department).Authentication of rental contracts (request to authenticate a residential, investment or commercial contract)
5Star Rating System for Services (Ajman Digital Department).Authentication of rental contracts (request to renew a residential, investment or commercial contract)
6UAE Innovates AwardGovernment Procedures Automation Award
7The Middle East Waste & Recycling AwardsBest Municipal Waste Diversion Program Award
8The Middle East Waste & Recycling AwardsBest Waste Reduction Initiative Award
9Star Rating System for Services (Ajman Digital Department). Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 23 services
10Ajman Excellence AwardBest Facility for Achieving Corporate Performance Results
11Ajman Excellence AwardBest Government Establishment in Achieving Statistical Maturity Index
12Ajman Excellence AwardBest Practice in Government Policy Development
13Ajman Excellence AwardGlobal Star Rating System Category: Personal Attendance Channel
14Ajman Excellence AwardGlobal Star Rating System Category: Website Channel
15Ajman Excellence AwardGlobal Star Rating System Category: Smart App Channel.
16International Finance Awards 2021
American Harvard Council Prize
Most Innovative Financial Planning Category

2022

1The Stevie Awards for Sales & Customer Service 2022costumer  Service or Sales Book of the Year
2The Stevie Awards for Sales & Customer Service 2022Customer Service Manager of the Year
3The Stevie Awards for Sales & Customer Service 2022Back Office – Customer Service Professional of the Year-Other Service Industries
4The Stevie Awards for Sales & Customer Service 2022Customer Service Team of the Year – Recovery Situation- other Service Industries
5GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) RAQEEB SMART SYSTEM FOR INSPECTION
6GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) ALL SUPPORTED SMART MOBILE ENVIRONMENTAL LABORATORY
7GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Autonomous vehicle moving in an open environment
8GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Nasheet
9GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Bait Amer
10GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Greeb
11   Star Rating System for Services (Ajman Digital Department). Five-star rating in the Star System project for government services provided by the Ajman Digital Department for 4 services
12International Best Practice Competionthe 8th International Best Practice Competition 2022 –
for its best practice of Environmental Artificial Intelligence Lab (Mobile Lab).
13International Best Practice Competion4th Organisation-Wide Innovation Award 2002 –
for organisation-wide innovation approach
14Green world awards 2022WASTES MANAGEMENT
15 Ajman Government’s summer program AwardBest Outstanding Program Award – Young Programmer Initiative 2022
16 Ajman Government’s summer program AwardBest Supporting and Distinguished Entity Award at the level of the Emirate of Ajman – Municipality and Planning Department
17The Stevie AwardsBest Support Management 2022 (International Business Awards)
18Hikvision Community Contribution Award 
19The Middle East Waste & Recycling AwardsBest Municipal Waste Diversion Program Award
20Ajman Excellence AwardBest entity in achieving customer satisfaction index for service centers
21Ajman Excellence AwardGovernment Establishment Category in Government Communication and Integration

2023

1Global Excellence AwardBest Smart App Award (Government Services)
2 Ajman Government’s summer program AwardLittle Programmer Program
3 Ajman Government’s summer program AwardLittle geographer workshop
4Arabia CSR AwardsPublic Sector Institutions Category
5GCC GOV HR awardGCC GOV HR Team Of The Year in Government Sector
6GCC GOV HR awardorganization of the year for best happiness initiative
7GCC GOV HR awardExcellence in Talent Management
8GCC GOV HR awardMost distinctive learning and development of the year
9GREEN FLAG AWARDFlag Park and Al Ezz Avenue Park
10GREEN FLAG AWARDAl Raqaib park
11 The Stevie AwardsAsset Management Governance
12International Best Practice Competioninnovation
13Ideas UK AwardsContinuous Improvement
14Ideas UK AwardsValue for Money
15Ideas UK AwardsEvaluators Award for Outstanding Achievements for the Housing Project
16IBXA 24BEST CUSTOMER-CENTRIC CULTURE
17MEED Project Award 2023National winner (Culture Project Of The Year)

2024

1Best Business AwardBest Communication
2Global BrandsBest Financial Reporting Governance Award
3Ajman Government’s summer program AwardBest Little Cyber ​​Security Science Program
4Ajman Government’s summer program AwardBest media coverage
5International Best Practice CompetionStrategy and Performance
Holistic Process Management and Improvement Framework
6ideasUK Accreditation 
7GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) ChatGPT
8GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Smart Parking
9GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) Tasdeeq
10GINI – GLOBAL INNOVATION INSTITUTEInnovation Endorsement (InE) AJM Smart Inventory Counting
YearStandard NumberStandard nameNo.
2009 9001:2008Quality management systems-Requirements1
2016 9001:2015Quality management
systems-Requirements
2013 14001:2004Environmental management
systems-Requirements
2
2018 14001:2015Environmental management
systems-Requirements
2013 18001:2007Occupational health and safety
management systems-Requirements
3
2018 45001:2018Occupational
health and safety management systems-Requirements
2017  16555:2013Innovation
Management – Part 1: Innovation Management System
4
202056001:2019Innovation
Management – Part 1: Innovation Management System
2018 20252:2012Market,
opinion and social research — Vocabulary and service requirements
5
2017 10002:2014Quality
management — Customer satisfaction — Guidelines for complaints handling in
organizations
6
201910002:2018Quality
management — Customer satisfaction — Guidelines for complaints handling in
organizations
2017  10001:2007Quality
management — Customer satisfaction — Guidelines for codes of conduct for
organizations
7
2019 10001:2018Quality
management — Customer satisfaction — Guidelines for codes of conduct for
organizations
2018 21500:2012Guidance
on project management
8
2019 22301:2012Societal
security — Business continuity management systems — Requirements
9
20207000:2015AE/SCNS/NCEMA
7000 Business Continuity Management Standard
10
201520000-1:2011Information
technology — Service management — Part 1: Service management system
requirements
11
201527001:2013Information
technology — Security techniques — Information security management systems —
Requirements
12
2019 31000:2018Risk management — Guidelines13
201930401:2018Knowledge management systems —
Requirements
14
2019 10015:1999Quality management —
Guidelines for training
15
202110015:2019Quality management —
Guidelines for competence management and people development
2019 20400:2017Sustainable procurement —
Guidance
16
201937101:2016Sustainable development in
communities — Management system for sustainable development — Requirements
17
201917020:2012Conformity assessment —
Requirements for the operation of various types of bodies performing
inspection
18
2019 55001:2014Asset management — Management
systems — Requirements
19
2019 13500:2013Effective Governance
Management Systems
20
2019 41001:2018Facility management —
Management systems — Requirements
21
201917025:2005General requirements for the
competence of testing and calibration laboratories
22
202017025:2017General requirements for the
competence of testing and calibration laboratories
202144001:2017Collaborative business
relationship management systems — Requirements and framework
23



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