Services Catalogue

  • All Services
    • Issuing licenses of practicing activities related to public health and environment
      • Issuing official certificates authenticated for the required customer service



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        Issuing licenses of practicing activities related to public health and environment

        Service access channels

        Pubic Health & Environment

        1
        Providing service through receiving clients in the Department Paying service fees Inspecting the site (If necessary) Printing the license Receiving the license
        1- A copy of trade license
        2- Additional requirements depending on the type of the subsidiary service. For more details, visit  the Municipality and Planning Department website
        Releasing hazardous chemicals
        License of industrial/professional/commercial establishment
        inspection fees
        license of drawing sea and creek water
        Temporary license for electric generator
        Approval of environmental services companies
        Approval on importing and promoting a new product
        Approving the permit request of food and health facility
        Applying for a foods distribution vehicles license
        Request for approval of diesel tanks
        Request for a license for well digging
        Adoption of engineering blueprints
        Adoption of a supporting facility
        Adoption of pest control company by Public Health
        Description
        Price (AED)
        Releasing hazardous chemicals
        100
        License of industrial/professional/commercial establishment - inspection fees
        300-500-1000
        License of drawing sea and creek water
        300 (per Month)
        Temporary license for electric generator
        1000 (per Generator)
        Approval of environmental services companies
        1000
        Approval on importing and promoting a new product
        100 (per pack)
        Approving the permit request of food and health facility
        200 - 1000
        Applying for a foods distribution vehicles license
        50
    • Paid parking service
      • 1. Hire Parking paid parking: permission granted by the department to the specific bodies whereby the allocation of vehicles parking in exchange for meeting the intended department fees and parking of vehicles only. 2. Prepaid card service: It is an electronic prepaid cards to be used instead of coins in the payment system. Annual subscriptions cards: card given to the customer to be able to use dutiable parking without the need to put a ticket service. 3. Payment of irregularities: payment of irregularities in the service delivery sites



        Service Beneficiary

        Individual


        Corporate


        Average duration

        Service access channels

        ROADS & INFRASTRUCTURE

        1
        Filling the application service delivery Form
        2
        The ratification of the documents and convert them to the appropriate organizational unit to complete the procedure
        3
        The application is approved by the head of department positions
        4
        Payment of the service charge
        5
        Delivery of the transaction to the customer.
        First service:
        issuing a temporary rental permit of the parking (construction companies) rental parking permit (residents of the buildings, banks and shops) issuance of write-off parking (to the owners of residential and commercial buildings) the original lease contract authenticated by the municipality + copy. A copy of valid commercial license (companies). fill an application of rental parking form. Work site plans. A copy of the identity card. a letter of introduction from the requesting service
        Second service: Required Documents (customers) fill an application prepaid card form. A copy of the identity card. Required Documents (companies and shops) A letter from the applicant to the appropriate department. the original lease contract authenticated by the municipality + photos fill an application card prepaid form. A copy of the identity card.
        Third Service: Category of state and local departments and special services (banks and banks) Message Whom It May Concern addressed to the competent department. filling request of annual subscriptions cards form A copy of car ownership in force. A copy of the identity card. A copy of the passport + and valid residency (expatriates) A copy of the valid first parking card (special request for the second card version). Customers category Filling an application of annual subscriptions card form. A copy of car ownership in force. A copy of the identity card. A copy of the valid first parking card application for a special effect the second card version Residents of buildings category (citizens) A letter from the applicant to the appropriate department. the original lease contract authenticated by the municipality + copies A copy of a valid passport (individuals). Filling application of annual subscriptions card form A copy of car ownership in force. A copy of the identity card. A copy of the valid first parking ID. The second application for issuing the card) People with special needs fill an application form of parking Card A copy of car ownership in force. A copy of a statement of using the parking of Special Needs issued by the Ministry of Interior. A copy of the identity card. A copy of the passport + and valid residency (expatriates) The category of short-range cards Filling application of annual subscriptions card form A copy of car ownership in force. A copy of the identity card. yards parking of heavy and light vehicles and equipment category A copy of the license of transportation and traffic. A copy of driver's license Filling of application of annual subscriptions card form A copy of car ownership in force. A copy of the identity card Fourth service A copy of the edited offense . A copy of vehicle ownership. Valid ID.
        The Approved decree on the organization and returning parking in the emirate you can see the decree by visiting municipal circle site and planning www.am.gov.ae
    • Issuing permits for road works service
      • The development of integrated infrastructure to suit the requirements of sustainable development<br />



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        2 working days

        Service access channels

        ROADS & INFRASTRUCTURE

        1
        Submission of the application and attach a letter from the company
        2

        A plan that shows Business
        3

        Initial accreditation from the Roads Department
        4

        Approval of the General Command of the Police
        5

        The final Department Accreditation
        Using occupancy The project blueprint or street A3 Message of Roads Occupancy application by the executing company Permits Construction and projects of the Department. Paving dirt roads A copy of the site plan Copy of the ID Locating the sidewalks and parking Provide building permit Meets Site Map An application from the owner of the facility A pledge to remove the business upon request from the department
        Issuing permits for road works service
        Description
        Fees (AED)
        Lane occupancy for one day
        500
        Two lanes occupancy for one day
        1000
        Lane occupancy for one month
        7000
        Two lanes occupancy for one month
        10000
    • Issuing reports of damaged road accidents Service
      • The development of integrated infrastructure to suit the requirements of sustainable development



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        3 working days.

        Service access channels

        ROADS & INFRASTRUCTURE

        1
        The receipt of a letter from the Police General Command + copy of the original incident report
        2

        Fill the data on the form estimates the damage accidents
        3

        Referring the form to the agency responsible for repairing the damage
        4

        Prepare a report on the value of the damage
        5

        Delivering a copy of the reference value of the damage and for paying the value
        A letter from the Traffic and Licensing Department Accident report
        Issuing reports of damaged road accidents Service
        Estimated amount depending on the value of the damage site inspection AED 50
    • Sale of Seedlings
      • Encouraging cultivation practices Increasing green areas in the Emirate Contribution to increasing Department&rsquo;s revenues



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        From one minute to an hour

        Service access channels

        Agriculture & Public Parks

        1
        Presence of the client to the arboretum
        2

        Specifying the numbers and types of the required seedlings
        3

        Payment of charges and issuance of seedling sale bill
        4

        Or submitting the application via the smart phone service application.
        No documents
        Sale of Seedlings service
        Description
        Specifications
        Fees (AED)
        Trees
        Less than 60 cm
        8 (per seedling)
        Bushes
        Not available
        7-10
        Fruitful Trees
        Not available
        10-20
        Trees
        More than 100 cm
        Not offered for sale
        Seasonal flowers
        Not available
        1
        Date cutter
        Less than a meter
        20-30
        Date cutter
        More than a meter
        Not offered for sale
        Grasses and bulbs
        More than 20 cm
        3-7
        Green area
        Green area (regular type) 2m
        18
        Green area
        Green flat (resistant to salinity) 2m
        100
        Green area
        Regular type per sac
        18
        Cactaceae
        Depending on type and size
        5-15
        Green area
        Sac, resistant to salinity
        130
        Climbers
        More than 20 cm depending on item and kind
        5-10
        Soil covers
        More than 5 cm
        2
    • Fighting Palm Weevil Service
      • Fighting the spread of the red palm weevil to protect palm trees in the Emirate



        Service Beneficiary

        Institution


        Individual


        Average duration

        From 1 to 3 days

        Service access channels

        Agriculture & Public Parks

        1
        Contacting with communication section for delivering the report or submitting the application via smart phone service application. Referral of report to Administration of Agriculture Communicating with customer for providing service
        Existence of palm trees infected by red palm weevil at location.
        Free
    • Palm Uprooting Service
      • Palm uprooting to be utilized by the Department.



        Service Beneficiary

        Institution


        Individual


        Average duration

        One week (by priority)

        Service access channels

        Agriculture & Public Parks

        1
        Contact communication section to deliver the report or submit the application via smart phone services application
        2
        Transfer the report to the Agriculture Administration
        3
        Contacting with the client to provide the service
        Existence of transferable trees
        Free
    • Rental of Investment Facilities
      • Increasing real estate revenue owned by the Department. Ensuring effective marketing to vacant real estate open for investment.



        Service Beneficiary

        Corporate


        Institution


        Individual


        Average duration

        Not Available

        Service access channels

        Projects Department

        1
        Fill in the application form with attachments (license & identification card and passport)
        2
        Get the approval from the concerned authority according to its terms of reference
        3
        Set the rental value
        4
        Collect the rental value & receive the payment bond from the lessor and issue the lease. 

        1- License
        2- Valid ID
        3- Passport
        4- Issuance of delivery permission and collection of rental value of the fund.
        5- Printing and ratifying contracts from the legal affairs.
        6- Submiting the client's file to internal audit as per the rental value as stated in section's decisions.
        7- Ratifying Department Head signature on the contracts and submit them to the tenant
        • Investmental lands rental services
        • Crushers lands rental services
        • Investmental sites rental services
        • Investmental buildings rental services
        • Billboards rental services (in emirate’s streets)
        • Rental of service devices sites
        Waiver fees on real estate - 3000 AED
        Electric Supply Charges - 1000 AED
        10% as check guarantee fees from the rental value of investment lands only - 10% of the rental value
    • Revenue Collection Service
      • Receiving the fees payable to the Department of the customers for services or irregularities.



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        1 - 3 minutes

        Service access channels

        Service Centers

        1
        Delivery of receiving permission to revenue collector. Checking the amount. The customer shall pay the amount in (check / cash / viscard / online). Printing the voucher and delivering a copy to the customer
        Receiving Permission Adoption of the authorized persons to receive checks A copy of the ID of the service beneficiary
        Collection of fines and irregularities,
        Collection of services fees ,
        Collection of sale contracts and parking cards fees ,
        Collection of Investment facilities revenue
        According to the service type or the value of fine of irregularity
    • Vehicles Impound Releasing
      • Service of out of use vehicles offered for sale, which distort the civilized appearance of the Emirate.



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        3 minutes

        Service access channels

        Public Services

        1
        Presence in person at the Public Service Management building. Checking service documents. Paying service fees. Service delivery to customer. Releasing vehicle impound from vehicle impound yard
        A copy of the national ID or a passport copy + copy of the vehicle ownership / papers of vehicle possession or export / vehicle data / customs documents.
        Vehicles Impound Releasing
         
        Description
        Fees (AED)
        Charges of seized or discarded vehicle release
        300
        Administrative, demurrage and guarding charges
        15 (per day)
        Fine of leaving vehicles in the street.
        500
        Light vehicle transportation charges
        100
        Heavy vehicle transportation charges
        600
        Boat transportation charges
        200
        Prefabricated houses transportation charges
        1000
        Fine and violation of the pledge to remove the violation
        500
        Charges of seized or discarded vehicle release.
        300
    • Rental Contracts Ratification Service
      • Regulatory Service to reserve the rights of both parties (lessor and lessee) in the Emirate according to applicable rules and terms.



        Service Beneficiary

        Individual


        Corporate


        Average duration

        8 Minutes

        Service access channels

        Public Services

        1
        Detailed services: Lease contract for the following purposes: Housing
        2
        investment
        3
        workers accommodation
        4
        staff accommodation
        5
        rental complaints
        6
        issuance of certificate of contract registration
        7
        and cancellation of rental contracts) Filling in an application in rental contracts section Both parties or their official representatives must attend. Submitting the application with all the required documents to ratify the contract Referring to Ajman Sewerage Meeting regulatory requirements with the approval of: Public Health Department/Civil Defense Department (required when completing the permit of workers and employees housings) Paying due charges Delivering transaction to counter employee to ratify and deliver the contract to client
        - Proof documents to applicant (ID) for both parties (lessor and lessee)
        - Copy of the title deed of the property owner
        - Three copies of rental contract form (signed by both parties) - lessor and lessee
        Ratification of the rental contract for housing purposes 
        Ratification of the rental contract for investment purposes 
        Ratification of the rental contract for housing purposes (workers and employees housings) 
        Ratification of rental contract for economic activities places (individual organization) (companies) 
        Ratification of the rental contract for purposes of (All types of rental contracts)
        Issuance of a To whom it may concern certificate service
        No.
        Description
        Fees
        1
        Ratification of the rental contract for housing purposes
        1% of rental value
        2
        Ratification of the rental contract for investment purposes
        3% of rental value
        3
        Ratification of the rental contract for housing purposes (workers and employees housings)
        5% of rental value
        4
        Workers accommodation permit
        1000 AED
        5
        Ratification of rental contract for economic activities places (individual organization)
        5% of rental value
        6
        Ratification of rental contract for economic activities places (companies)
        10% of rental value
        7
        Ratification of the rental contract for purposes of (Residential complaint)
        1% of rental value
        8
        Ratification of rental contract for purposes of (business complaint (institution))
        5% of rental value
        9
        Ratification of rental contract for purposes of (business complaint (company))
        10% of rental value
        10
        Ratification of rental contract for purposes of (workers and employees housings)
        5% of rental value
        11
        Ratification of the rental contract for purposes of (investment complaint)
        3% of rental value
        12
        To whom it may concern certificate
        120 AED
    • Building permitting Service
      • Construction Permits as efficient as building permits service is the main service and its stages: <br /> 1. issuing building permit <br /> 2. structural audit and service engineering tests <br /> 3. The issuance of the completion certificate



        Service Beneficiary

        Individual


        Corporate


        Average duration

        Service access channels

        Buildings

        1
        Construction Permits as efficient as building permits service is the main service and its stages:
        Engineering tests:
        (The following tests are through the stages of construction, according to each stage)
        • checks of the site survey (pre-construction stage and Engineering tests:
        (The following tests are through the stages of construction, according to each stage)
        • Testing the site survey (pre-construction stage and excavate the site and preparing the foundations of the building)
        1. Submitting the application of the service and a copy of the building plans, license, and certificates NOC from the concerned authorities.
        2. Paying of the service fee and delivery voucher
        3. Delivering the site to the representatives of the laboratory
        4. Issuing a poll site to the customer reports.

        • Soil tests (stage after drilling site and through the bridge site Road Pace materials  before foundations)
        1. Delivering of the application of the service and a copy of the building plans and license
        2. Paying the service fee and delivery voucher
        3. Delivering the site to the representatives of the laboratory and the materials to be tested.
        4. Issuing soil reports to the customer.

        • Examining of steel (steel supply at each stage (foundations, columns, ceilings))
        1. Delivering of the application of the service, a copy of the building license and a certificate of product.
        2. Payment of the service fee and delivery voucher
        3. Delivering steel samples to be tested.
        4. Issuing steel reports to the customer.

        • Concrete tests (cubes, Alcor, pedestals, the sustainability of concrete, sound waves) - (when pouring the concrete for each stage (foundations, T-Pym, columns, ceilings))
        1. Delivery of the request for the service and a copy of the building plans and license
        2. payment of fees
        3. Delivery of samples to be tested or the delivery of location for the representatives of the laboratory for sampling or conduct on-site tests.
        4. Issuing necessary reports for a customer.

        • Tests bricks and tiles (when supplying of bricks for each stage (foundations, the building))
        1. Delivery of the application of the service and a copy of the building license
        2. Payment of the service fee and delivery voucher
        3. Delivery of brick and tile samples to be tested
        4. Issuance of reports of bricks and tiles to the customer.

        • Tests of asphalt and aggregates (for roads and concrete factories)
        1. Delivery of the application of the service and a copy of the building license
        2. Payment of the service fee and delivery voucher
        3. Delivery of brick and tile samples to be tested
        4. Issuance of bricks and tiles reports to the customer
        Technical Consultation (Optional service)
        Issuance of building permit
        Architectural or constructional modifications 
        License Renewal
        Changing building contractor
        Changing consultant
        Cancellation of  building permit
        Adding an awning 
        Registering a defining name of a building 
        Temporary permit of contractor / consultant 
        Issuance of a temporary  completion certificate
        Issuance of final completion certificate
        Maintenance permit
        Demolition permit
        Classification of contractors and consultants
        Structural audit
        Technical Report
        Structural audit
        A to Whom It May Concern letter
    • Issuance and Renewal of Site Plan Service
      • Issuing a site plan



        Service Beneficiary

        Individual


        Corporate


        Average duration

        Service access channels

        Buildings

        1
        The application and the required documents are to be submitted together to the Customer Service Unit of the Engineering Affairs Sector
        2
        Transaction and documents are to be audited and to be submitted to the administration
        3
        Submitting the application into the system and creating a site plan file. The plan is to be drawn and audited with Geographical Information System (GIS) map
        4
        Approval of plan by the Administration’s Director and the Department’s Director General
        5
        Charges are to be calculated and issuing the receipt of paying charges due in the fund
        6
        After charges paying the fees by the applicant
        7
        the site plan is to be sealed from the Executive Director's office of the Engineering Affairs Sector Delivering the file to the Customer Service Unit of the Engineering affairs Sector and then delivering the same file to the applicant
        8
        and archiving it.
        A copy of the national identity card – title deed – sewage bill – a copy of passport for non-holders of Emirate identity card.
        Issuance of site plan
        Renewal of site plan
        Issuance of real estae unit service
    • Land demarcation and Survey Service
      • Maintaining the borders of the land pieces with the overall shape of the urban<br />



        Service Beneficiary

        Individual


        Corporate


        Average duration

        working days 3

        Service access channels

        Buildings

        1
        Get a receipt voucher from the reception of Engineering Affairs No. (11-12-13-14) Paying the fees at the reception office box number (15-16-17-18) Providing the application in the reception of department of survey and submitting (receipt voucher + updated site plan)
        A copy of the updated site plan Payment document A copy of the building license (in case of the service of measuring the level of a piece of land only)
        Land demarcation and Survey Service
    • Spatial Data Service
      • Providing spatial data to customers according to their needs<br />



        Service Beneficiary

        Individual


        Corporate


        Average duration

        4 working days

        Service access channels

        CENTER OF GEOGRAPHIC INFORMATION SYSTEMS

        1
        Submitting a service request message by the client
        2
        Reviewing the request with the client before starting the application
        3
        Administration approval of the application and processing of the required data (if the data type CAD
        4
        official approval have to be from the Executive Director of Engineering Affairs)
        5
        Paying the fees and approving to abide by the conditions of use prescribed in the data request form.
        Official data Order with the clarification of the required data type and the covered area.
    • Geo-spatial plans service
      • Providing geographical plans to customers according to their needs<br />



        Service Beneficiary

        Individual


        Corporate


        Average duration

        4 working days

        Service access channels

        CENTER OF GEOGRAPHIC INFORMATION SYSTEMS

        1
        Submitting a service request message by the client. Reviewing the request with client before starting the application. Administration approval of the application and starting the production of the map Paying the fees and delivering the map to the customer
        Official order maps - Official Email
    • Examination of Food and Environmental samples
      • Analysis of food, environmental and consumer samples, and ensuring conformity with UAE standards



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        from 5 days to 8 days

        Service access channels

        Pubic Health & Environment

        1
        Filling an application for sample analysis
        Bringing samples
        Paying due fees
        Sample analysis
        Delivering the report of laboratory analysis
        1- A copy of trade license.
        2- Statement of items to be examined.
        3- Contact numbers.
        4- In the case of a new product, the documents of approving and distributing the product will be needed.
        5- If the sample is exported or imported, the export or import certificate will be needed with an official letter from the applied company.
        6- If the samples of promotional campaigns are to be analyzed, the permit application form that was previously filled in the Department of Economic Development should be submitted.
        Analysis of food services and drinking water.
        Analysis of environmental samples
        Not available
    • Issuing certificates related to public health and environment
      • Issuing &nbsp;authenticated official certificates for the required service for clients



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        from 5 minutes to 3 days

        Service access channels

        Pubic Health & Environment

        1
        Submitting the application on:Customer Service Reception in the Department
        2
        Paying service fees
        3
        Inspecting the site (if necessary)
        4
        Printing the certificate
        5
        Delivering the certificate to the client
        6
        E-portal
        A copy of trade license
        Additional requirements depending on the type of the subsidiary service. For more details, visit the Municipality and Planning Department website
        Issuing a periodic inspection file on food and health establishments
        Issuing an inspection file on private schools
        Issuing an exporting veterinary certificate
        Issuing a foodstuffs exporting ;certificate
        Issuing a certificate of exporting fish products fitted for human consumption to European Union countries.
        approved by the Ministry of Environment and Water.
        Issuing a No Objection Certificate (NOC) of manufacturing foodstuffs
        In case of re-exporting the shipment.
        Releasing shipments arrived at Ajman port and customs Department.
        Processing medical waste
        Adopting certificates of exporting chemical materials.
        Environmental consultation
        Detection of hazardous waste
        Adopting hazardous waste processing systems
        Issuing an environmental inspection card
        Issuing a To Whom it May Concern letter
        A certificate of location cleanness
        Request for the adoption of a pool
        Description
        Price(AED)
        Issuing a periodic inspection file on food and health establishments
        50
        Issuing an inspection file on private schools
        200
        Issuing an exporting veterinary certificate
        200
        Issuing a foodstuffs exporting certificate
        200
        Issuing a certificate of exporting fish products fitted for human consumption to European Union countries, approved by the Ministry of Environment and Water.
        200
        Issuing a No Objection Certificate (NOC) of manufacturing foodstuffs
        200
        In case of re-exporting the shipment
        Financial guarantee
        Releasing shipments arrived at Ajman port and customs Department
        Processing medical waste
        100
        Adopting certificates of exporting chemical materials
        100
        Environmental consultation
        200
        Detection of hazardous waste
        100 AED + lab examinations fees
        Adopting hazardous waste processing systems
        200
        Issuing an environmental inspection card
        50
        Issuing a To Whom it May Concern letter
        100
        A certificate of location cleanness
        100
  • PUBLIC HEALTH AND ENVIRONMENT
    • Issuing licenses of practicing activities related to public health and environment
      • Issuing official certificates authenticated for the required customer service



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        Issuing licenses of practicing activities related to public health and environment

        Service access channels

        Pubic Health & Environment

        1
        Providing service through receiving clients in the Department Paying service fees Inspecting the site (If necessary) Printing the license Receiving the license
        1- A copy of trade license
        2- Additional requirements depending on the type of the subsidiary service. For more details, visit  the Municipality and Planning Department website
        Releasing hazardous chemicals
        License of industrial/professional/commercial establishment
        inspection fees
        license of drawing sea and creek water
        Temporary license for electric generator
        Approval of environmental services companies
        Approval on importing and promoting a new product
        Approving the permit request of food and health facility
        Applying for a foods distribution vehicles license
        Request for approval of diesel tanks
        Request for a license for well digging
        Adoption of engineering blueprints
        Adoption of a supporting facility
        Adoption of pest control company by Public Health
        Description
        Price (AED)
        Releasing hazardous chemicals
        100
        License of industrial/professional/commercial establishment - inspection fees
        300-500-1000
        License of drawing sea and creek water
        300 (per Month)
        Temporary license for electric generator
        1000 (per Generator)
        Approval of environmental services companies
        1000
        Approval on importing and promoting a new product
        100 (per pack)
        Approving the permit request of food and health facility
        200 - 1000
        Applying for a foods distribution vehicles license
        50
    • Examination of Food and Environmental samples
      • Analysis of food, environmental and consumer samples, and ensuring conformity with UAE standards



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        from 5 days to 8 days

        Service access channels

        Pubic Health & Environment

        1
        Filling an application for sample analysis
        Bringing samples
        Paying due fees
        Sample analysis
        Delivering the report of laboratory analysis
        1- A copy of trade license.
        2- Statement of items to be examined.
        3- Contact numbers.
        4- In the case of a new product, the documents of approving and distributing the product will be needed.
        5- If the sample is exported or imported, the export or import certificate will be needed with an official letter from the applied company.
        6- If the samples of promotional campaigns are to be analyzed, the permit application form that was previously filled in the Department of Economic Development should be submitted.
        Analysis of food services and drinking water.
        Analysis of environmental samples
        Not available
    • Issuing certificates related to public health and environment
      • Issuing &nbsp;authenticated official certificates for the required service for clients



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        from 5 minutes to 3 days

        Service access channels

        Pubic Health & Environment

        1
        Submitting the application on:Customer Service Reception in the Department
        2
        Paying service fees
        3
        Inspecting the site (if necessary)
        4
        Printing the certificate
        5
        Delivering the certificate to the client
        6
        E-portal
        A copy of trade license
        Additional requirements depending on the type of the subsidiary service. For more details, visit the Municipality and Planning Department website
        Issuing a periodic inspection file on food and health establishments
        Issuing an inspection file on private schools
        Issuing an exporting veterinary certificate
        Issuing a foodstuffs exporting ;certificate
        Issuing a certificate of exporting fish products fitted for human consumption to European Union countries.
        approved by the Ministry of Environment and Water.
        Issuing a No Objection Certificate (NOC) of manufacturing foodstuffs
        In case of re-exporting the shipment.
        Releasing shipments arrived at Ajman port and customs Department.
        Processing medical waste
        Adopting certificates of exporting chemical materials.
        Environmental consultation
        Detection of hazardous waste
        Adopting hazardous waste processing systems
        Issuing an environmental inspection card
        Issuing a To Whom it May Concern letter
        A certificate of location cleanness
        Request for the adoption of a pool
        Description
        Price(AED)
        Issuing a periodic inspection file on food and health establishments
        50
        Issuing an inspection file on private schools
        200
        Issuing an exporting veterinary certificate
        200
        Issuing a foodstuffs exporting certificate
        200
        Issuing a certificate of exporting fish products fitted for human consumption to European Union countries, approved by the Ministry of Environment and Water.
        200
        Issuing a No Objection Certificate (NOC) of manufacturing foodstuffs
        200
        In case of re-exporting the shipment
        Financial guarantee
        Releasing shipments arrived at Ajman port and customs Department
        Processing medical waste
        100
        Adopting certificates of exporting chemical materials
        100
        Environmental consultation
        200
        Detection of hazardous waste
        100 AED + lab examinations fees
        Adopting hazardous waste processing systems
        200
        Issuing an environmental inspection card
        50
        Issuing a To Whom it May Concern letter
        100
        A certificate of location cleanness
        100
  • ROADS AND INFRASTRCTURE
    • Paid parking service
      • 1. Hire Parking paid parking: permission granted by the department to the specific bodies whereby the allocation of vehicles parking in exchange for meeting the intended department fees and parking of vehicles only. 2. Prepaid card service: It is an electronic prepaid cards to be used instead of coins in the payment system. Annual subscriptions cards: card given to the customer to be able to use dutiable parking without the need to put a ticket service. 3. Payment of irregularities: payment of irregularities in the service delivery sites



        Service Beneficiary

        Individual


        Corporate


        Average duration

        Service access channels

        ROADS & INFRASTRUCTURE

        1
        Filling the application service delivery Form
        2
        The ratification of the documents and convert them to the appropriate organizational unit to complete the procedure
        3
        The application is approved by the head of department positions
        4
        Payment of the service charge
        5
        Delivery of the transaction to the customer.
        First service:
        issuing a temporary rental permit of the parking (construction companies) rental parking permit (residents of the buildings, banks and shops) issuance of write-off parking (to the owners of residential and commercial buildings) the original lease contract authenticated by the municipality + copy. A copy of valid commercial license (companies). fill an application of rental parking form. Work site plans. A copy of the identity card. a letter of introduction from the requesting service
        Second service: Required Documents (customers) fill an application prepaid card form. A copy of the identity card. Required Documents (companies and shops) A letter from the applicant to the appropriate department. the original lease contract authenticated by the municipality + photos fill an application card prepaid form. A copy of the identity card.
        Third Service: Category of state and local departments and special services (banks and banks) Message Whom It May Concern addressed to the competent department. filling request of annual subscriptions cards form A copy of car ownership in force. A copy of the identity card. A copy of the passport + and valid residency (expatriates) A copy of the valid first parking card (special request for the second card version). Customers category Filling an application of annual subscriptions card form. A copy of car ownership in force. A copy of the identity card. A copy of the valid first parking card application for a special effect the second card version Residents of buildings category (citizens) A letter from the applicant to the appropriate department. the original lease contract authenticated by the municipality + copies A copy of a valid passport (individuals). Filling application of annual subscriptions card form A copy of car ownership in force. A copy of the identity card. A copy of the valid first parking ID. The second application for issuing the card) People with special needs fill an application form of parking Card A copy of car ownership in force. A copy of a statement of using the parking of Special Needs issued by the Ministry of Interior. A copy of the identity card. A copy of the passport + and valid residency (expatriates) The category of short-range cards Filling application of annual subscriptions card form A copy of car ownership in force. A copy of the identity card. yards parking of heavy and light vehicles and equipment category A copy of the license of transportation and traffic. A copy of driver's license Filling of application of annual subscriptions card form A copy of car ownership in force. A copy of the identity card Fourth service A copy of the edited offense . A copy of vehicle ownership. Valid ID.
        The Approved decree on the organization and returning parking in the emirate you can see the decree by visiting municipal circle site and planning www.am.gov.ae
    • Issuing permits for road works service
      • The development of integrated infrastructure to suit the requirements of sustainable development<br />



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        2 working days

        Service access channels

        ROADS & INFRASTRUCTURE

        1
        Submission of the application and attach a letter from the company
        2

        A plan that shows Business
        3

        Initial accreditation from the Roads Department
        4

        Approval of the General Command of the Police
        5

        The final Department Accreditation
        Using occupancy The project blueprint or street A3 Message of Roads Occupancy application by the executing company Permits Construction and projects of the Department. Paving dirt roads A copy of the site plan Copy of the ID Locating the sidewalks and parking Provide building permit Meets Site Map An application from the owner of the facility A pledge to remove the business upon request from the department
        Issuing permits for road works service
        Description
        Fees (AED)
        Lane occupancy for one day
        500
        Two lanes occupancy for one day
        1000
        Lane occupancy for one month
        7000
        Two lanes occupancy for one month
        10000
    • Issuing reports of damaged road accidents Service
      • The development of integrated infrastructure to suit the requirements of sustainable development



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        3 working days.

        Service access channels

        ROADS & INFRASTRUCTURE

        1
        The receipt of a letter from the Police General Command + copy of the original incident report
        2

        Fill the data on the form estimates the damage accidents
        3

        Referring the form to the agency responsible for repairing the damage
        4

        Prepare a report on the value of the damage
        5

        Delivering a copy of the reference value of the damage and for paying the value
        A letter from the Traffic and Licensing Department Accident report
        Issuing reports of damaged road accidents Service
        Estimated amount depending on the value of the damage site inspection AED 50
  • AGRICULTURE AND PUBLIC PARKS
    • Sale of Seedlings
      • Encouraging cultivation practices Increasing green areas in the Emirate Contribution to increasing Department&rsquo;s revenues



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        From one minute to an hour

        Service access channels

        Agriculture & Public Parks

        1
        Presence of the client to the arboretum
        2

        Specifying the numbers and types of the required seedlings
        3

        Payment of charges and issuance of seedling sale bill
        4

        Or submitting the application via the smart phone service application.
        No documents
        Sale of Seedlings service
        Description
        Specifications
        Fees (AED)
        Trees
        Less than 60 cm
        8 (per seedling)
        Bushes
        Not available
        7-10
        Fruitful Trees
        Not available
        10-20
        Trees
        More than 100 cm
        Not offered for sale
        Seasonal flowers
        Not available
        1
        Date cutter
        Less than a meter
        20-30
        Date cutter
        More than a meter
        Not offered for sale
        Grasses and bulbs
        More than 20 cm
        3-7
        Green area
        Green area (regular type) 2m
        18
        Green area
        Green flat (resistant to salinity) 2m
        100
        Green area
        Regular type per sac
        18
        Cactaceae
        Depending on type and size
        5-15
        Green area
        Sac, resistant to salinity
        130
        Climbers
        More than 20 cm depending on item and kind
        5-10
        Soil covers
        More than 5 cm
        2
    • Fighting Palm Weevil Service
      • Fighting the spread of the red palm weevil to protect palm trees in the Emirate



        Service Beneficiary

        Institution


        Individual


        Average duration

        From 1 to 3 days

        Service access channels

        Agriculture & Public Parks

        1
        Contacting with communication section for delivering the report or submitting the application via smart phone service application. Referral of report to Administration of Agriculture Communicating with customer for providing service
        Existence of palm trees infected by red palm weevil at location.
        Free
    • Palm Uprooting Service
      • Palm uprooting to be utilized by the Department.



        Service Beneficiary

        Institution


        Individual


        Average duration

        One week (by priority)

        Service access channels

        Agriculture & Public Parks

        1
        Contact communication section to deliver the report or submit the application via smart phone services application
        2
        Transfer the report to the Agriculture Administration
        3
        Contacting with the client to provide the service
        Existence of transferable trees
        Free
  • PUBLIC SERVICES
    • Rental of Investment Facilities
      • Increasing real estate revenue owned by the Department. Ensuring effective marketing to vacant real estate open for investment.



        Service Beneficiary

        Corporate


        Institution


        Individual


        Average duration

        Not Available

        Service access channels

        Projects Department

        1
        Fill in the application form with attachments (license & identification card and passport)
        2
        Get the approval from the concerned authority according to its terms of reference
        3
        Set the rental value
        4
        Collect the rental value & receive the payment bond from the lessor and issue the lease. 

        1- License
        2- Valid ID
        3- Passport
        4- Issuance of delivery permission and collection of rental value of the fund.
        5- Printing and ratifying contracts from the legal affairs.
        6- Submiting the client's file to internal audit as per the rental value as stated in section's decisions.
        7- Ratifying Department Head signature on the contracts and submit them to the tenant
        • Investmental lands rental services
        • Crushers lands rental services
        • Investmental sites rental services
        • Investmental buildings rental services
        • Billboards rental services (in emirate’s streets)
        • Rental of service devices sites
        Waiver fees on real estate - 3000 AED
        Electric Supply Charges - 1000 AED
        10% as check guarantee fees from the rental value of investment lands only - 10% of the rental value
    • Revenue Collection Service
      • Receiving the fees payable to the Department of the customers for services or irregularities.



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        1 - 3 minutes

        Service access channels

        Service Centers

        1
        Delivery of receiving permission to revenue collector. Checking the amount. The customer shall pay the amount in (check / cash / viscard / online). Printing the voucher and delivering a copy to the customer
        Receiving Permission Adoption of the authorized persons to receive checks A copy of the ID of the service beneficiary
        Collection of fines and irregularities,
        Collection of services fees ,
        Collection of sale contracts and parking cards fees ,
        Collection of Investment facilities revenue
        According to the service type or the value of fine of irregularity
    • Vehicles Impound Releasing
      • Service of out of use vehicles offered for sale, which distort the civilized appearance of the Emirate.



        Service Beneficiary

        Institution


        Individual


        Corporate


        Average duration

        3 minutes

        Service access channels

        Public Services

        1
        Presence in person at the Public Service Management building. Checking service documents. Paying service fees. Service delivery to customer. Releasing vehicle impound from vehicle impound yard
        A copy of the national ID or a passport copy + copy of the vehicle ownership / papers of vehicle possession or export / vehicle data / customs documents.
        Vehicles Impound Releasing
         
        Description
        Fees (AED)
        Charges of seized or discarded vehicle release
        300
        Administrative, demurrage and guarding charges
        15 (per day)
        Fine of leaving vehicles in the street.
        500
        Light vehicle transportation charges
        100
        Heavy vehicle transportation charges
        600
        Boat transportation charges
        200
        Prefabricated houses transportation charges
        1000
        Fine and violation of the pledge to remove the violation
        500
        Charges of seized or discarded vehicle release.
        300
    • Rental Contracts Ratification Service
      • Regulatory Service to reserve the rights of both parties (lessor and lessee) in the Emirate according to applicable rules and terms.



        Service Beneficiary

        Individual


        Corporate


        Average duration

        8 Minutes

        Service access channels

        Public Services

        1
        Detailed services: Lease contract for the following purposes: Housing
        2
        investment
        3
        workers accommodation
        4
        staff accommodation
        5
        rental complaints
        6
        issuance of certificate of contract registration
        7
        and cancellation of rental contracts) Filling in an application in rental contracts section Both parties or their official representatives must attend. Submitting the application with all the required documents to ratify the contract Referring to Ajman Sewerage Meeting regulatory requirements with the approval of: Public Health Department/Civil Defense Department (required when completing the permit of workers and employees housings) Paying due charges Delivering transaction to counter employee to ratify and deliver the contract to client
        - Proof documents to applicant (ID) for both parties (lessor and lessee)
        - Copy of the title deed of the property owner
        - Three copies of rental contract form (signed by both parties) - lessor and lessee
        Ratification of the rental contract for housing purposes 
        Ratification of the rental contract for investment purposes 
        Ratification of the rental contract for housing purposes (workers and employees housings) 
        Ratification of rental contract for economic activities places (individual organization) (companies) 
        Ratification of the rental contract for purposes of (All types of rental contracts)
        Issuance of a To whom it may concern certificate service
        No.
        Description
        Fees
        1
        Ratification of the rental contract for housing purposes
        1% of rental value
        2
        Ratification of the rental contract for investment purposes
        3% of rental value
        3
        Ratification of the rental contract for housing purposes (workers and employees housings)
        5% of rental value
        4
        Workers accommodation permit
        1000 AED
        5
        Ratification of rental contract for economic activities places (individual organization)
        5% of rental value
        6
        Ratification of rental contract for economic activities places (companies)
        10% of rental value
        7
        Ratification of the rental contract for purposes of (Residential complaint)
        1% of rental value
        8
        Ratification of rental contract for purposes of (business complaint (institution))
        5% of rental value
        9
        Ratification of rental contract for purposes of (business complaint (company))
        10% of rental value
        10
        Ratification of rental contract for purposes of (workers and employees housings)
        5% of rental value
        11
        Ratification of the rental contract for purposes of (investment complaint)
        3% of rental value
        12
        To whom it may concern certificate
        120 AED
  • PLANNING , SURVEY AND BUILDINGS
    • Building permitting Service
      • Construction Permits as efficient as building permits service is the main service and its stages: <br /> 1. issuing building permit <br /> 2. structural audit and service engineering tests <br /> 3. The issuance of the completion certificate



        Service Beneficiary

        Individual


        Corporate


        Average duration

        Service access channels

        Buildings

        1
        Construction Permits as efficient as building permits service is the main service and its stages:
        Engineering tests:
        (The following tests are through the stages of construction, according to each stage)
        • checks of the site survey (pre-construction stage and Engineering tests:
        (The following tests are through the stages of construction, according to each stage)
        • Testing the site survey (pre-construction stage and excavate the site and preparing the foundations of the building)
        1. Submitting the application of the service and a copy of the building plans, license, and certificates NOC from the concerned authorities.
        2. Paying of the service fee and delivery voucher
        3. Delivering the site to the representatives of the laboratory
        4. Issuing a poll site to the customer reports.

        • Soil tests (stage after drilling site and through the bridge site Road Pace materials  before foundations)
        1. Delivering of the application of the service and a copy of the building plans and license
        2. Paying the service fee and delivery voucher
        3. Delivering the site to the representatives of the laboratory and the materials to be tested.
        4. Issuing soil reports to the customer.

        • Examining of steel (steel supply at each stage (foundations, columns, ceilings))
        1. Delivering of the application of the service, a copy of the building license and a certificate of product.
        2. Payment of the service fee and delivery voucher
        3. Delivering steel samples to be tested.
        4. Issuing steel reports to the customer.

        • Concrete tests (cubes, Alcor, pedestals, the sustainability of concrete, sound waves) - (when pouring the concrete for each stage (foundations, T-Pym, columns, ceilings))
        1. Delivery of the request for the service and a copy of the building plans and license
        2. payment of fees
        3. Delivery of samples to be tested or the delivery of location for the representatives of the laboratory for sampling or conduct on-site tests.
        4. Issuing necessary reports for a customer.

        • Tests bricks and tiles (when supplying of bricks for each stage (foundations, the building))
        1. Delivery of the application of the service and a copy of the building license
        2. Payment of the service fee and delivery voucher
        3. Delivery of brick and tile samples to be tested
        4. Issuance of reports of bricks and tiles to the customer.

        • Tests of asphalt and aggregates (for roads and concrete factories)
        1. Delivery of the application of the service and a copy of the building license
        2. Payment of the service fee and delivery voucher
        3. Delivery of brick and tile samples to be tested
        4. Issuance of bricks and tiles reports to the customer
        Technical Consultation (Optional service)
        Issuance of building permit
        Architectural or constructional modifications 
        License Renewal
        Changing building contractor
        Changing consultant
        Cancellation of  building permit
        Adding an awning 
        Registering a defining name of a building 
        Temporary permit of contractor / consultant 
        Issuance of a temporary  completion certificate
        Issuance of final completion certificate
        Maintenance permit
        Demolition permit
        Classification of contractors and consultants
        Structural audit
        Technical Report
        Structural audit
        A to Whom It May Concern letter
    • Issuance and Renewal of Site Plan Service
      • Issuing a site plan



        Service Beneficiary

        Individual


        Corporate


        Average duration

        Service access channels

        Buildings

        1
        The application and the required documents are to be submitted together to the Customer Service Unit of the Engineering Affairs Sector
        2
        Transaction and documents are to be audited and to be submitted to the administration
        3
        Submitting the application into the system and creating a site plan file. The plan is to be drawn and audited with Geographical Information System (GIS) map
        4
        Approval of plan by the Administration’s Director and the Department’s Director General
        5
        Charges are to be calculated and issuing the receipt of paying charges due in the fund
        6
        After charges paying the fees by the applicant
        7
        the site plan is to be sealed from the Executive Director's office of the Engineering Affairs Sector Delivering the file to the Customer Service Unit of the Engineering affairs Sector and then delivering the same file to the applicant
        8
        and archiving it.
        A copy of the national identity card – title deed – sewage bill – a copy of passport for non-holders of Emirate identity card.
        Issuance of site plan
        Renewal of site plan
        Issuance of real estae unit service
    • Land demarcation and Survey Service
      • Maintaining the borders of the land pieces with the overall shape of the urban<br />



        Service Beneficiary

        Individual


        Corporate


        Average duration

        working days 3

        Service access channels

        Buildings

        1
        Get a receipt voucher from the reception of Engineering Affairs No. (11-12-13-14) Paying the fees at the reception office box number (15-16-17-18) Providing the application in the reception of department of survey and submitting (receipt voucher + updated site plan)
        A copy of the updated site plan Payment document A copy of the building license (in case of the service of measuring the level of a piece of land only)
        Land demarcation and Survey Service
  • CENTER OF GEOGRAPHIC INFORMATION SYSTEMS
    • Spatial Data Service
      • Providing spatial data to customers according to their needs<br />



        Service Beneficiary

        Individual


        Corporate


        Average duration

        4 working days

        Service access channels

        CENTER OF GEOGRAPHIC INFORMATION SYSTEMS

        1
        Submitting a service request message by the client
        2
        Reviewing the request with the client before starting the application
        3
        Administration approval of the application and processing of the required data (if the data type CAD
        4
        official approval have to be from the Executive Director of Engineering Affairs)
        5
        Paying the fees and approving to abide by the conditions of use prescribed in the data request form.
        Official data Order with the clarification of the required data type and the covered area.
    • Geo-spatial plans service
      • Providing geographical plans to customers according to their needs<br />



        Service Beneficiary

        Individual


        Corporate


        Average duration

        4 working days

        Service access channels

        CENTER OF GEOGRAPHIC INFORMATION SYSTEMS

        1
        Submitting a service request message by the client. Reviewing the request with client before starting the application. Administration approval of the application and starting the production of the map Paying the fees and delivering the map to the customer
        Official order maps - Official Email