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Dept. Win Leading Entity Title in Digital Transformation

Sep 9, 2017

Municipality and Planning Department in Ajman was awarded the title “Leading Entity” in digital transformation across Ajman for 2017. This was during a prestigious ceremony held under the patronage of His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council, and comes as part of the 100 days of the digital transformation plan. His highness has expressed his great satisfaction with the digital development in the departments of the government of Ajman in regard to public services, which aims at increasing the clients’ satisfaction and reaching them in any place in an easy and secure way.

For his part, His Highness Sheikh Rashid bin Humaid Al Nuaimi, Head of Municipality and Planning Department in Ajman, has expressed his great satisfaction with the achievements of the Department in the digital transformation of customer services. This was during his meeting with the specialists from the Smart Services Development Division in the presence of his Excellency Abdulrahman Al Nuaimi, Director General of the Department. He also praised the achievements made by the Smart Services Development Division, the latest of which was that the Department was awarded the title “Leading Entity” in regard to digital transformation across the Emirate of Ajman. His highness stressed that the impressive technical achievements of the Department prove that the Municipality Department exceeded the level of customer satisfaction to reach the level of happiness that puts a smile on customer faces through the provision of services electronically and in a smart, easy and simplified way that ensures absolute luxury and comfort.

Sheikh Rashid bin Humaid Al Nuaimi, Head of Municipality and Planning Department, briefed the road map for digital transformation in the Department and the most important achievements of the technical projects for 2017. They reached 16 technical projects that included electronic and smart services in strategic projects such as Handasah, Tasdeeq, Assab, Public Health and Environment projects and other complementary projects with the government and federal departments, which aims at enhancing the customer experience and facilitate his journey through increasing secure interconnectivity between the government departments. His highness directed the officials from the Smart Services Development Division to the need of accomplishing and continuing their leadership to reach complete digital transformation by the end of 2018.

In the presence of His Highness Sheikh Rashid bin Humaid Al Nuaimi, Head of the Department, and his Excellency Abdulrahman Al Nuaimi, Director General of the Department, the experimental launch of the smart applications “Handasah” and “Tasdeeq” took place, in addition to the experimental launch of the e-services for building services in the Handasah project, which will be officially launched on the Apple and Google platforms at GITEX 2017. On the other hand, His Highness honored the employees of the Smart Services Development Division, including officials, sections and teams who worked hard to raise the name of the Department in all forums. He thanked them for this new achievement which adds to their record of leadership and excellence, stressing the importance of clarity of purpose, cooperation and collaboration for its achievement and exerting further efforts to achieve the strategic targets of the Department.

For his part, Mr. Yousif Mohammed Al Shaibah, Director of Smart Services Development Division, praised the endless support of his highness Head of the Department and Director General and thanked them for their continuous care, guidance and follow-up on the digital transformation program in the Department and the technical projects and initiatives under it. They also helped to overcome a lot of difficulties and challenges that face this program to meet the customer aspirations and provide outstanding services to them. This facilitates their lifestyle, enhances their experiences and pleases them.


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